QWQ (ABN 27 556 158 113) offers a 7 day warranty on all computer repair services, however any fault deemed to have resurfaced as a result of miss-use by the user, will not be covered by this warranty. QWQ will determine whether an issue has not been resolved correctly or has resurfaced as a result of miss-use.
If an QWQ technician is called out to a premises for a warranty call, however it is deemed that the fault is not related to that particular piece of hardware/software, the customer will be charged the appropriate rate for that particular issue.
Liability
QWQ will in no way be liable to the customer or any third party for any accidental, consequential or indirect damages resulting from the provision of the service. This includes but is not limited to:
Damage to hardware
Corruption or damage to software
Data loss or data corruption
Any damages related to downtime, interruption of business services, loss of profit or damage to goodwill.
Payment
Payment for QWQ goods or services must be made by cash or credit card. Payment must be made directly on completion of work, or at the time requested by QWQ. No credit terms are provided without prior approval from QWQ management.
Prices for services provided by QWQ will vary depending on the issue, the time and location of the service.
All goods supplied by QWQ are charged separately from the services.
All visits by QWQ are chargeable unless, QWQ is unable to diagnose or suggest a solution to a customer’s problem.
QWQ may vary its price for goods and services without giving notice to the customer.
All services offered by QWQ are subject to our cancellation policy. We are unable to accept any changes or cancellations to bookings with a 5 hour period prior to the commencement time of the job. A cancellation fee will be payable for any alterations or cancellations within this time frame. The rates and conditions relating to this are discussed during your initial booking. Our default cancellation fee is our 1 hour minimum service fee. We will ask for your consent to this policy before finalising your booking. Bookings made for evenings and weekend time slots can be subject to different criteria, which will be discussed at the time of the booking. All of our telephone calls are recorded to confirm your consent of this policy.
QWQ services that are charged at an hourly rate have a minimum charge of 1 hours labour for on site support and 15min for remote support.
Software copyright
QWQ will not be responsible to the Customer or any third party for any breach of any software licence in respect of software provided to QWQ by the Customer to be installed on a Customer’s computer.
The Customer warrants that it has a valid licence in respect of such software and shall indemnify QWQ against any loss, damage, costs, harm or other expense whatsoever arising either directly or indirectly as a result of QWQ installing software at the request of the Customer.
No Fix – No Fee
If QWQ is unable to diagnose the cause of any software or computer hardware problem, nor suggest a suitable resolution to the problem (which may involve the need to purchase additional hardware or software) then no charge will apply to the customer.
Any service done by the QWQ will be provided free of charge, only where QWQ is unable to diagnose the cause of a problem or suggest a suitable solution. QWQ will, at its sole discretion decide whether a service will be provided free of charge.
If an QWQ technician has the skill to resolve an issue, and the customer chooses not to proceed with their recommendation – standard fees and charges are payable to Perth Computer Doctors.
Same day servicing
Same day servicing only applies where the request has been made prior to 10am weekdays. Any request after 10am may not be eligible for same day servicing. Requests are honored on a best effort basis, but may not always be possible due to illness or periods of staff leave. QWQ apologies in advance if we are unable to provide same day service to you for any reason.
